Inbound Customer Advisor
Job Type : Permanent, Full Time
Salary : £18600 – £23000/annum
Based in the heart of Horwich, where staff and customers are at the heart of everything they do! Our Client is the market leader in their field and have recently opened up the opportunity to hire an experienced inbound customer service advisor based within fantastic modern, bright offices in Horwich.
As the largest independent secured loans broker in the UK they have won numerous industry awards, investing heavily in staff, development and training, this is a fantastic time to join !
As Inbound advisor you will benefit from a basic salary of £18,200 and a fantastic commission structure (OTE £24K) You will handle Inbound warm leads and NEVER make any cold calls.
What were looking for?
Experienced call centre agents working within a busy customer facing sales or service role. Confident and outgoing looking to progress their career within financial services.
About the role
* You will be responsible for inputting all new finance enquiries into the database, arranging calls to schedule suitable appointments for our financial advisers.
* You will need to be a team player and liaise with the rest of the mortgage team to ensure operations run smoothly.
* You will be working in a busy, fast paced environment within a regulatory framework and delivering excellent customer service to all customers.
A rotating Shift pattern as follows :
Week 1 : Monday 9am-8:00pm, Tuesday Wednesday Thursday 9am-5:30pm, Friday 9am-5pm One Saturday in every 3 weeks 9.00am – 1.00pm
Week 2 : Monday 9am-8:00pm, Tuesday Wednesday Thursday 12-8 pm, Friday 9am-5pm One Saturday in every 3 weeks 9.00am – 1.00pm
What can we offer you?
* Vibrant and energetic work environment
* NO COLD CALLING
* Opportunity to study CeMap (fully funded)
* 22 days holiday entitlement-Rises to 25 through length of service (Excluding Bank Holidays)
* Secure Free onsite Parking
* Full 121 intense training programmes.
* Bright, Spacious Offices
* Contributory Pension Scheme
* Length of Service Holiday Bonus:
* Bupa Medical Insurance.
* Busy, Social events calendar
Unfortunately, Brooke Harrison Recruitment can only respond to candidates that meet the minimum criteria for the role. If you have not received a response from Brooke Harrison Recruitment within 3 working days, please assume that in this instance your application has been unsuccessful