Loan Account Manager
Job Type : Permanent, Full Time
Salary : £30000 – £35000/annum Plus uncapped commission
2nd Charge Loan Broker
My client is a friendly growing finance house who is looking for a 2nd Charge Advisor to join their friendly team.
Main Duties and Responsibilities:
Ensure that all advice is given on the basis of a full and detailed fact find which complies with both the company’s and their regulator’s requirements.
Maintain accurate and relevant customer records
Present appropriate recommendations in a clear, concise and accurate manner, both verbally and in writing.
Confirm all advice in writing to the customer.
Undertake appropriate and timely oral and written disclosure.
Project a professional image to your customers and colleagues.
Build strong customer relationships and provide an excellent customer experience
Maintain an excellent knowledge of the our lenders mortgage products, underwriting and affordability requirements
Proactively pre-empt issues with regards to customers and resolve problems arising
Meet agreed performance goals
Deal with and update brokers on a regular basis
Converse with lenders on a regular basis
Skills Required
Educated to CeMAP level 3 (ideally 2 years experience in a similar role)
Outstanding customer service and communication skills
The ability to explain complex information clearly and simply
The ability to respect confidential information
A natural problem-solver with strong analytical skills, outgoing, good on the phone, proactive, hardworking
High attention to detail
A good level of IT skills
For more information please call Charmaine
