Customer Care Administrator/Receptionist
Job Type : Permanent, Full Time
Salary : £17223 – £18043/annum
Brook Street is delighted to be working on behalf our client, a leading organisation to recruit a new Customer Care Administrator/Receptionist to join their team, based here in Belfast.
This is an excellent opportunity to join a growing organisation that have a reputation for a talented support team who make a difference to communities throughout Northern Ireland.
The candidate hired for this job will be responsible to assist in the provision of effective and efficient services to the clients` customers.
Duties include
" Provide all aspects of customer care to the owners and residents of the ARC apartments, record and update tenant issues and maintenance on the customer care database
" Preparing tenant manuals, issue and management of gate key fobs and electronic door entry system for tenants
" Assist with inspections of apartments and common parts, preparation of condition reports, photographic records and dealing with the actions thereafter
" Take gas and electric meter readings at tenant changeovers
" Assist property team with purchasing items for apartment fit out and then fitting out
" Checking CCTV footage after incidents, liaising with security and police, preparing images and logs of events
" Any other duties within the competence of the post holder as required
" Administration including managing post, typing/issuing of correspondence, reports and purchase requisitions, photocopying, filing, and binding
" Provide a professional and courteous reception for all visitors to the TQL office
" Arrange meetings and provide refreshments for same
" Complete weekly office fire safety test
" Ad hoc administrative assistance to any aspect of the business as required
Essential Criteria
" A minimum of 5 GCSE`s (or equivalent) at Grade C or above, including English and Maths
" A minimum of 1 year`s administration experience gained in a professional office environment
" Excellent IT skills including sound working knowledge of MS Office Suite
" Excellent telephone manner and communication skills both written and oral
" Willingness to work positively within a team environment with strong emphasis on flexibility, collaboration, and efficiency
" Excellent organisational skills and capable of working to critical deadlines, whilst using own initiative
" Must be self-motivated with a keen interest in delivering the highest level of customer care.
Desirable Criteria:
" A recognised qualification in Property Management or related field
" A minimum of 1 year`s administration experience gained in property management or similar environment
" Experience of using Qube or other similar specialist property management software
Working Monday to Friday – office hours
Salary DOE – £21-£22K per annum
If interested, please send CV via the link
More Information
- Address Belfast, County Antrim
