Customer Care Administrator/Receptionist
Job Type : Permanent, Full Time
Salary : £17223 – £18043/annum
Brook Street is delighted to be working on behalf our client, a leading organisation to recruit a new Customer Care Administrator/Receptionist to join their team, based here in Belfast.
This is an excellent opportunity to join a growing organisation that have a reputation for a talented support team who make a difference to communities throughout Northern Ireland.
The candidate hired for this job will be responsible to assist in the provision of effective and efficient services to the clients' customers.
Duties include
Provide all aspects of customer care to the owners and residents of the ARC apartments, record and update tenant issues and maintenance on the customer care database
Preparing tenant manuals, issue and management of gate key fobs and electronic door entry system for tenants
Assist with inspections of apartments and common parts, preparation of condition reports, photographic records and dealing with the actions thereafter
Take gas and electric meter readings at tenant changeovers
Assist property team with purchasing items for apartment fit out and then fitting out
Checking CCTV footage after incidents, liaising with security and police, preparing images and logs of events
Any other duties within the competence of the post holder as required
Administration including managing post, typing/issuing of correspondence, reports and purchase requisitions, photocopying, filing, and binding
Provide a professional and courteous reception for all visitors to the TQL office
Arrange meetings and provide refreshments for same
Complete weekly office fire safety test
Ad hoc administrative assistance to any aspect of the business as required
Essential Criteria
One who has worked within the property sector such as an estate agency
A minimum of 5 GCSE's (or equivalent) at Grade C or above, including English and Maths
A minimum of 1 year's administration experience gained in a professional office environment
Excellent IT skills including sound working knowledge of MS Office Suite
Excellent telephone manner and communication skills both written and oral
Willingness to work positively within a team environment with strong emphasis on flexibility, collaboration, and efficiency
Excellent organisational skills and capable of working to critical deadlines, whilst using own initiative
Must be self-motivated with a keen interest in delivering the highest level of customer care.
Desirable Criteria:
A recognised qualification in Property Management or related field
A minimum of 1 year's administration experience gained in property management or similar environment
Experience of using Qube or other similar specialist property management software
Working Monday to Friday – office hours
Salary DOE – £21-£22K per annum
If interested, please send CV via the link
More Information
- Address Belfast, County Antrim
