Supply Chain Assistant
Job Type : Permanent, Full Time
Salary : £23500/annum
Working for a well-established medical company in High Wycombe you will report to the Supply Chain Supervisor.
You will be working as part of a team of 6 people, processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.
Salary £23,500, 25 days holiday per annum rising to 27 after 5 years’ service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.
Full time, working hours are Monday to Friday 37.5 hours per week, 9am – 5pm
Duties:
* Providing excellent customer service in line with departmental standards, procedures, and guidelines.
* Processing of sales and sample orders in accordance with standard operating procedures.
* Proactively promoting products and services at all times, whilst maintaining excellent service levels.
* Handling all customer related enquiries promptly and efficiently.
* Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.
* Various administration tasks, including but not limited to invoicing, scanning and credit notes.
* Work to targets as set by Supply Chain Supervisor.
* To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
* To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.
Skills and Experience Required:
* Reliable, inquisitive and enthusiastic
* Customer Service experience
* Keen eye for detail
* High level of accuracy
* Methodical approach to work
* Good communication and numeracy skills
* Able to demonstrate initiative
* Excellent IT skills including Microsoft Office
* Team player with a flexible approach to work
More Information
- Address High Wycombe, Buckinghamshire
