Service Controller
Job Type : Permanent, Full Time
Salary : £24000 – £27000/annum
Service Controller
Manchester
£24-27,000
The Company
My client is a well established, large electrical firm that employs in excess of 150 staff. With a large range of customers ranging from Commercial, Domestic & Industrial sites including Councils, Schools, Universities, Hospitals etc. They are looking for an experienced Service Controller to join the team.
Qualifications/ Experience:
* Previous experience and understanding of engineers notes
* Excellent communication skills
* Ability to work under pressure
* A good understanding of customer service procedures and polices
* Strong understanding of customer SOR’s and SLA’s
Role
* Assist the Supervisor to effectively delivering both office and field-based activity for a designated region through the organisation and supervision of the following roles of positions; Reactive Maintenance Co-Ordinator, Planned Maintenance Co-ordinator and Customer Service Agent
* Oversee the consistent high-quality service delivery to all customers, ensuring SLA’s and compliance targets are achieved
* Reviewing, closing down and processing completed calls and issuing of engineer’s worksheets to client where required
* Leading on and providing response to customer queries and complaints escalated from customer service agents
* Good understanding and ability to interpret engineer notes and update/amend where necessary
* Communicating with customers on the completion of calls
* Closing calls which have the potential to exceed SOR or Service Level Agreement
* Good knowledge and use of tracker system to review previous day’s activity and ensure CASH data is accurate
* Assist Supervisor with periodic reporting as requested by Management
If you are an experienced Service Controller looking for a new opportunity, please apply now!
Scheduler | fire & security | customer service | administration
More Information
- Address Manchester, Greater Manchester
