Service Agreement Delivery Manager 3 views

Service Agreement Delivery Manager

Job Type : Temporary, Full Time

Salary : £28000 – £32000/annum

This role is an office-based project management, logistical and administrative role. Working closely with our Technical Service Manager, Service Agreement Account Manager, and our Service Technicians the holder of this position will be required to book, plan and co-ordinate on-site service visits for our customers, including (but not limited to) quoting, all customer communications, staff and equipment logistics, accommodation, service exchange or loan equipment bookings, parts ordering and orders to 3rd party suppliers.
This role involves working with d&b solutions colleagues and customers as necessary, to ensure that the requirements of both internal and external stakeholders are met in line with the quoted services and/or service agreements.
In the fulfilment of this role, alongside the full suite of MS office tools you will be required to use the following software tools: Insphire (asset management and quoting), Team Track (scheduling), Halo (customer ticket portal). Full training will be given on these systems.

Monitoring, managing, and communicating with our internal and external customers

Creating and administratively project managing service jobs

Providing customer quotes for on-site services, compliance inspections, and remedial repairs

Booking and scheduling Service Technicians

Creating Hire Contracts/Purchase Orders for loan or service exchange equipment, and access equipment as specified by our customers and/or service technicians, liaising with our internal hire team, 3rd party suppliers, customers and technicians to ensure the appropriate equipment arrives on site and is collected in line with the service requirements

Creating Purchase Orders and liaising with 3rd party subcontractors/suppliers to enable service work to be carried out as required

Liaising with suppliers and our internal procurement team on parts availability and pricing for service repairs

Booking all service-related transport and accommodation requirements for on-site services

Responding to emergency call-out ticket requests

Attending team and inter-department meetings as required

Answering incoming telephone calls and emails

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