Service Administrator 6 views

Service Administrator

Job Type : Permanent, Full Time

Salary : £25000 – £28000/annum See spec

Service Administrator/Coordinator

Coventry

£25,000 – £28,000

YOUR TASKS:

* Receive customer requests and direct telephone enquiries to the correct staff resource

* Maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory

* Responding to service questions via our service hotline and working with IPG teams elsewhere in Europe/US to ensure customers receive a fast response

* Work with customers to receive accurate information of equipment failures and report to management

* Responsible for receiving/shipping deliveries including related import/export compliance documentation

* Stock management of spare parts and re-order levels, together with monthly stock takes

* Responsible for scheduling field service repair calls and co-ordination of field service engineers’ calendars, to maximise customer service levels whilst maintaining an efficient and effective operation

* Processing of service quotes/orders on MS Navision (training will be given)

* Assisting with the preparation of business Key Performance Indicators (KPI’s)

* Welcoming of visitors and organisation of refreshments and catering for meetings/events

* Assisting the coordination and attending exhibitions, shows or events

* Provide other areas of administrative support and assist in the general support of the rest of the team

YOUR PROFILE:

* Strong communication skills in spoken and written English

* Experience in a sales/service office or administrative workplace

* Good MS Office skills (Word, Excel)

* Experience with ERP systems would be advantageous

* Ability to work collaboratively and with excellent organizational skills

BENEFITS:

* Company pension scheme

* Life assurance

* Discretionary bonus scheme

* An interesting and challenging position in a demanding and technical environment

* Hours of work 9 – 5 pm and 8 – 4 pm on a Friday

Salary range £25,000 – £28,000 per annum

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