Senior Technical Support Analyst
Job Type : Permanent, Full Time
Salary : £50000 – £55000/annum
Do you want to work in a fast paced and forward-thinking IT team? Do you enjoy the challenge of working with emerging technologies? Working as a Senior Technical Support Analyst for the Saffron Building Society you will have the opportunity to ensure the availability and reliability of all IT systems and communications and be influential in upcoming projects – of which there many! This is a busy and developing team and you will be instrumental in their success. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of.
The day to day role:
* Carrying out build, configuration and installation of new software/hardware as required and ensuring its compliance with existing infrastructure.
* Accommodating, supporting, planning, configuring, documenting and implementing new technologies in order to meet operational objectives.
* Troubleshooting, maintaining and supporting all existing IT systems and provide daily operational support to the Cloud Infrastructure Manager in a cost effective and timely manner.
* Delivery of project work, including design, UAT and implementation phases ensuring all project state holders are kept up to date with progress. Ensure project tracking documentation is also updated.
* Examining error logs, utilizing all available support materials and successfully restore systems to full working order. All calls logged.
* IT Operations (Day to Day operations) in addition to supporting the Service desk team with support queries and looking to resolve issues to ensure business interruption is kept to a minimum
* Liaison with 3rd parties to oversee work done, including 3rd line support, installation and implementation of infrastructure components
To be successful:
* Strong communication skills
* Previous experience in a technical support role
Knowledge:
* Cloud Azure – Exchange, SharePoint, Teams, OneDrive, Intune, Purview, IaaS, SaaS, Azure AD
* Windows Sever OS 2012 R2, 2016 & 2019.
* Endpoint Protection – Sophos, MS Defender
* Email – Exchange 2016, Clearswift
* Virtualisation experience
Benefits:
* Recognition Scheme
* Discounts through Saffron rewards
* Annual bonus scheme
* Physical, mental and financial wellbeing support
* Pension, Life Assurance & Income Protection
* Holiday exchange
More Information
- Address CB10, Saffron Walden, Essex
