Reception Manager 5 views

Reception Manager

Job Type : Permanent, Contract, Full Time

Salary : £35000/annum Included in job spec

Reception Manager
Full time role
Previous Experience in hospitality is required
Salary up to 35,000 (Depending on experience)
Location : Windsor
40 Hours per week
Benefits :
Wagestream – flexible access to your earned salary & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee
F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
About the Place :
A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.
The Role :
* 40 Hours 5/7
* Early Shifts 7am – 3:30pm, Late Shifts 2:30pm – 11pm. Occasional Night Shifts 10:30pm – 7am
* Must be Flexible with Shift Patterns
* Must have experience working in a guest facing role within a hotel.
* Must have experience as either a Head Receptionist or Reception Manager.
* Must have experience using OPERA.
* Must have experience of managing a team.
* Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets.
* Operational experience in Reception, Reservations and Night Audit
* Good working knowledge of a Property Management system (ideally Opera)
* Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls
* Drive and the ability to implement standards, policies and procedures and to police them.
* Proven man-management, coaching and team building skills
* Interviewing and performance management skills
* Self-motivation and able to motivate others to achieve tasks
* Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English
* Good knowledge of Microsoft Office
Required :
* Improving & maintaining the operating standards throughout front of house
* Ensuring the team deliver consistently high standards of service and maximum guest satisfaction.
* Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained.
* Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
* Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
* Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
* Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance.
* Duty Management as required.
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