Duty Manager 6 views

Duty Manager

Job Type : Permanent, Contract, Full Time

Salary : £27000/annum Included in job spec

Duty Manager
Full time role
Previous Experience in hospitality is required
Salary 27,000/-P.A
Location : Windsor
40 Hours per week
Benefits :
* Wagestream – flexible access to your earned salary & financial coaching App
* A paid day off for your birthday
* 24/7 Employee Assistance Programme for you and your family
* Saroving Rewards for going the extra mile & delivering exceptional guest service
* Employee appreciation events
* Family & Friends Accommodation rates & employee
* F & B discounts at all hotels in the group
* Opportunities for training and development & recognising your potential
About the Place :
A 4-star riverside hotel comprised of several characterful buildings clustered around a historic cobbled street. There you will find a collection of individually styled bedrooms, a modern conference centre and Club with a gym and sauna.
The Role :
* 40 Hours 5/7
* Early Shifts 7am – 3:30pm, Late Shifts 2:30pm – 11pm. Occasional Night Shifts 10:30pm – 7am
* Must be Flexible with Shift Patterns
* Must have experience working in a guest facing role within a hotel.
* Must be confident in dealing with a variety of situations as will be in charge of the hotel when department managers/ GM are not in.
* Providing a welcoming and friendly atmosphere for our guests, delivering the highest level of customer service.
* Ensuring guest needs are attended to at all times by dealing professionally and appropriately with guest requests, enquires, comments and complaints.
* Supporting all departments when needed to ensure service runs smoothly.
* Ensuring the safety and security of our guests and employees with regular checks throughout the property.
* Carrying out ad hoc project work to help the senior management team as required.
* Learning and building your knowledge of all the hotel's products and services.
Required :
* Experience in all operational areas of a quality hotel with at least 1 years' experience in a Supervisory or Junior Management role (previous Duty Management experience an advantage).
* Excellent interpersonal and communication skills with a good command of written & spoken English and an outgoing personality and professional manner.
* Customer focus, enthusiasm and the ability to motivate others, leading by example, with good attention to detail.
* Excellent computer skills (Microsoft Office) and a working knowledge of Opera and Micros
* Good knowledge and understanding of relevant health and safety legislation and procedures.
* A Personal Licence and be a First Aider at Work.
* Prepared to work a flexible rota 5 out of 7 days, according to the needs of the business.
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