IT Systems & Network Engineer
Job Type : Permanent, Full Time
Salary : £30000 – £37000/annum plus package
IT Systems & Network Engineer Windows Server Virtualisation Networking
IT Systems & Network Engineer
My fantastic client in Cramlington is currently looking for another IT Systems and Network Engineer to come on board on a permanent basis. This is to continue their large growth plans for the upcoming year.
The candidate will form part of the Help Desk Call escalation process to diagnose and resolve service/support calls within prescribes target SLA.
Job Role:
* To log customer support calls, diagnose and resolve service/support calls, escalating to colleagues when necessary whilst still owning the problem.
* To actively Monitor/Manage/Update each Call's progress, keeping lines of communication open with colleagues and customers through to completion.
* Solutions Planning & Implementation through to completion
* Working within a team environment to provide technical assistance and guidance to colleagues in order to deliver a high level of service & support to the customer.
* Liaising with Sales to provide Pre & Post Sales technical advice/assistance in order to confirm the technical validity of proposed solutions.
* Have an all-around technical portfolio of experience in the Installation, Configuration, Repair, and Support of a wide range of hardware, operating systems, and applications in a LAN/WAN environment.
Technical skills and experience must include some or all of the following:
* Support and Maintenance of Server & Desktop Hardware & Operating Systems
* Microsoft Active Directory skills
* MS Exchange/O365 management, installation, and migration
* VMware/Hyper-V infrastructure
* LAN/WAN/WLAN Network troubleshooting and support
* Backups/Replication/Disaster Recover
* Security technologies – VPN/Firewall/2FA/AV, etc.
Desirable Skills:
* SAN, NAS DeDupe Storage
* VDI (Horizon/Appvols/UEM)
This is a permanent role offering up to £34k per annum with excellent opportunities for progression.
If you are a Systems and Network Engineer with strong experience in Windows Server, Exchange, Virtualisation, and Networking then please forward your CV ASAP as interviews are being arranged immediately
More Information
- Address Cramlington, Northumberland
