IT Engineer 50 views

IT Engineer

Job Type : Permanent, Full Time

Salary : £35000/annum

IT Engineer

Reporting to the Head of Network & Operations, the IT Engineer is responsible for the administration and operation of the Microsoft 365 environment for remote working employees.

The IT Engineer will regularly collaborate across the group as a technical domain expert to contribute to the successful delivery of strategic and operational goals.

Key Accountabilities and Responsibilities

Operate & administer the Microsoft 365 environment in line with the IT & Security policies including:

* Engage with employees to solve their IT support challenges using the ticket & incident management process & tooling.

* Replace, repair & maintain issued IT equipment including laptops, tablets, computers, servers, & rack switches.

* Coordinate & manage antivirus measures across the user community.

* Implement & support future mobile device management ecosystem.

* Coordinate bug management & escalate Level 3 support requirements to third party vendors.

* Maintain & test Disaster Recovery & Business Continuity requirements.

* Contribute to IT, Security, Data Protection & Data Retention policy development.

Deliver Microsoft 365 training for employees including:

* Provide remote support training for Microsoft 365 tooling.

* Plan, record & promote the usage of training videos to increase IT user self-service capabilities.

* Design & deliver training materials for other channels including SharePoint, intranet, webinars & presentations.

Foster adoption of tools & integrations within the Microsoft 365 environment used including:

* Contribute to architectural definitions & selection of appropriate tooling to drive employee efficiency.

* Lead engineering deployment of tooling integration.

* Inform IT users of newly available capabilities through multiple channels including SharePoint, intranet, webinars & presentations.

Qualifications and Certifications

Microsoft Office certification

Microsoft Dynamics 365 (Business Central & HR) certifications

Microsoft Active Directory certification

Microsoft Exchange (historical) certification

Skills and Experience

* Proven knowledge and demonstrated experience in the operation & administration of Microsoft 365 environments including Office 365, MS Teams, Sharepoint, Exchange & Microsoft Dynamics 365 (Business Central & HR)

* Proven ability to work independently and collaboratively as part of a global team.

* Demonstrated experience with MS Powershell for Microsoft 365 administration & automation & MS Office (on-premise) including MS Outlook.

* Demonstrated experience with Microsoft Azure Active Directory management & administration.

* Demonstrated experience of Device Management with Intune & Windows 10 device support.

* Demonstrated experience in providing support training for Microsoft 365 to remote users 

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