Helpdesk Administrator
Job Type : Permanent, Full Time
Salary : £23000 – £25000/annum
Are you an Administrator with good customer services skills looking for a new exciting role.
This Engineering Maintenance company specialise in Mechanical, Electrical and Building Maintenance across the south of England and are recruiting due to continued growth within their business.
As Systems Administrator you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLA agreement with the client.
Main Duties: All items listed below and not limited to –
Following Any Instruction from Helpdesk Manager
Book & Schedule all Works & Engineers
Input Leads, Tasks & Quotations
Organise Documentation
Approve Job Cards Whilst Monitoring Vehicle Tracker Data
Progress Jobs to Invoice Stage
Complete Ownership of Engineers Throughout their Working Day
Open New Projects
Manage all Data Input on Customer Portals
Complete Paperwork for Every Project i.e. Gas & Electrical Certification
Complete Client Engagement – Before, During & Post
Key client ownership
Follow Pre Written Scripts & Procedures
Manage all Projects to Include Correct Costs, Cost Centres, Variations & Completion Documentation
Contractor Works Orders
Purchase Orders
Answer Phone, Action where Applicable & Relay Messages Accordingly
Other Qualities & Requirements:
• Previous FM/Helpdesk experience desirable
• Smart Appearance
• Good telephone manner
• Punctual
• Excellent verbal and written communication skills
• Excellent Customer Service skills
• Competent in the use of all Microsoft Office programs
• Able to prioritise work whilst working under pressure
• Flexibility with hours of work to cope with work demands
• Able to work on own initiative and as part of a team.
• Committed to ongoing personal development/training
For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat
More Information
- Address Bristol, City of Bristol
