Graduate Customer Success Executive
Job Type : Permanent, Full Time
Salary :
What is Customer Success?
A fast-rising sector, Customer Success puts the customer at the heart of the business endeavour, ensuring customers achieve their desired outcomes while using our products. Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes. Customer Success is the leading pillar within GlobalData and our Customer Success team provides strategic, structured, highly skilled support to maximise value and ensure renewal of service.
Why the Customer Success Graduate Program at GlobalData?
Our Customer Success ecosystem exists to ensure that GlobalData clients understand how to fully capitalize on GlobalData's business intelligence and analytics to support their business needs and gain the most value from our partnership. By choosing Customer Success you will be meeting the intelligence needs of our clients, influencing their strategy and their success. We serve customers across 22 different industries, including Retail, Consumer, Technology, Aerospace and Defence, Energy, Media, Sports, Banking and Pharmaceuticals.
You will have access to a mentor to support you during courses and learning sessions hosted by colleagues, key stakeholders, and senior leaders. As you progress, you will be supported as you undertake client facing activities and start to make real impact within your chosen industry. You will also directly partake in the growth of GlobalData as a business by being involved in various initiatives that contribute to improving our internal policies and processes.
What you will do to make an impact for GlobalData customers:
Ensure that an excellent service is provided for every GlobalData customer
Onboard our clients seamlessly with our subscription-based business intelligence services
Engage, delight, and retain clients by supporting business and individual user challenges
Partner with Sales Executives and Account Managers to understand client requirements and support focus groups
Develop an in-depth understanding of our products and become an expert on the vertical
Be the first point of contact to resolve customer issues (product discovery, registration etc) across multiple channels promptly, communicating through email, phone, and live chat
Collaborate with our global network of in-house Researchers, Analysts, Consultants and Account Managers to provide more extensive answers to our client's pressing queries
Help formulate and host webinars and training with subject matter experts from across GlobalData to enhance client knowledge and drive product usage
Be the 'voice' of the customer within GlobalData and provide feedback to all other teams to drive continuous product improvement and customer success
Be committed to meeting KPIs, including quality and productivity targets; playing a pivotal role in helping the department to achieve its overall goals
What makes you perfect for us:
An undergraduate university degree
Strong verbal communication skills and a friendly collaborative manner
Excellent written English skills with precise grammar and spelling
Goal orientated with a positive and energetic attitude
Hard-working, self-motivated, flexible, and accommodating
Intellectual curiosity for business, people and culture, and a passion for problem-solving
Well defined prioritization and organizational skills
Ability to work at pace and meet deadlines while maintaining a strong eye for detail
Good working knowledge of Microsoft Office and Excel
Previous experience in a part-time customer-orientated role is useful but not essential
Proficiency with CRM (Customer Relationship Management) software and a business background is helpful but not essential
Languages other than English are advantageous but not a necessity
More Information
- Address Kingston upon Hull, East Riding of Yorkshire, United King
