Customer Success Programme Manager
Job Type : Contract, Full Time
Salary : £400 – £460/day
Customer Success Programme Manager-London/Remote- 6 Months- £400-£460 PAYE
A global technology company are looking for an experience Customer Success Programme Manager to join their team on an initial 6 month assignment. The position will require a candidate with a good balance of experience and knowledge in driving strategy, planning and execution of initiatives across an organization, and understanding of working with customers and partners effectively to drive excellent satisfaction.
Responsibilities:
Providing operational support to Global Customer Experience Engagement team, ensuring that roadblocks are removed and serving as a key connection point between our Business Excellence team and Region/Segment leads – enabling the team to effectively execute on customer and partner experience priorities.
Developing and maintaining operational cadence and rhythm of business (ROB) for GCXE team, ensuring alignment with Business Excellence and Segment/Region leads
Driving process improvements and standardization across GCXE team, leveraging best practices and tools to enhance efficiency and effectiveness
Providing ad-hoc support and analysis for customer and partner experience projects and initiatives as needed
Partnering with GCXE team to ensure clarity and remove roadblocks
Identifying opportunities to scale efforts that will be supporting driving consistency across GCXE
Driving operational ROB to support team function
Unique opportunity to work with a global team on a program that has a lot of positive momentum yet lots of room to grow and change how it is happening
Unique team in the company that looks left to right on the customer experience – can see how the pieces fit together for the whole company
Connected with decision makers around the world and responsible to help represent the customer voice back into key leadersSkills/ Experience:
Strong program management experience
Microsoft experience and understanding preferred
Strong communication and cross-organization skillset
Ability to think strategically on how to integrate insights across various stakeholders
Self-motivated and adaptable, ability to spot and act on new opportunitiesHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
More Information
- Address London
