Customer Service Executive
Job Type : Permanent, Full Time
Salary :
Are you passionate about providing excellent customer service? At B&CE, we put our customer first by keeping things simple and doing what we promise. Our award-winning customer service team in our call centre are here to listen and support our customers in making good decisions.
If you are proactive then you could be part of our award winning team!
If this sounds like the role for you and you would like more information, please get in touch and request the full job description!
Main Purpose:
To deliver excellent customer service on the phone, tailored to the needs of the customer, throughout the life of their relationship with B&CE. Build and maintain customers’ trust and confidence to maximise customer, advisor and third-party satisfaction and retention.
Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within own job role.
Skills & Experience:
• Administration skills
• Customer service experience
• Some understanding of pensions regulation
• Excellent attention to detail
• Excellent written and verbal communication skills
• Confident laptop user with working knowledge of Microsoft Excel and Word
• Ability to understand, interpret and apply information
• Organised and able to manage own workload while working meet targets and deadlines
• CF1 or FA2 (or similar financial qualification)
Why work for us?
Our Customer Service department are at the heart of our business, working hard to provide an exceptional service. We will value and reward you in a clear and visible way through performance related pay progression. We can help you reach your goals through our structured career development opportunities.
Disability Statement
B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Perks
Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. *This is subject to current government COVID guidelines
