AD Claims Handler

AD Claims Handler

Job Type : Permanent, Full Time

Salary :


Great opportunity for a passionate and motivated AD Claims Handler to join the largest third-party accident management and claims handling provider in the UK, working in their Ipswich office.
Duties of AD Claims Handler
* Register new claims via telephone and/or email
* Validate policy cover on relevant policy systems
* Identify non-fault opportunities
* Manage claims through an approved repair management process
* Manage Total Loss claims
* Identify and undertake third party capture
* To achieve average elapsed time for open claims of 8 weeks or less
* Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
* Identification and resolution of potential fraud, repudiation and voidance
* Ensuring that accurate reserves are placed on all cases so that clients have reliable MI relating to their potential exposure.
* Competent in Accidental Damage and repair management processes
* Knowledge of the Financial Conduct Authority (FCA), Data Protection (DPA), Financial Ombudsman Service (FOS) and Motor Insurers Bureau (MIB)
* Understanding of liability
* Knowledge of Service Level Agreements (SLA’s)
* Understanding of reserving and its importance
* Possess excellent telephone techniques
* Identify and understand client requirements
* Good understanding of Claims Systems
* Possess excellent data accuracy skills
* Escalation of customer issues or complaints to a more senior member of staff if unable to resolve
* An understanding of the business and the key revenue streams.
In return you will receive excellent benefits which include;
* Subsidised gym membership
* A generous staff social fund for use on social events and outings
* Amazon voucher every year for your birthday
* Free fruit available every day
* Perkbox

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