Technical Claims Handler
Job Type : Permanent, Full Time
Salary : £40000/annum
Our client has a permanent vacancy for a Technical Claims Handler to manage a portfolio of high value complex Large Loss claims whilst delivering fair outcomes and excellent service to internal and external customers.
The Role
⦁ To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward
⦁ Sole point of contact for claims from cradle to grave
⦁ Work with trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant
⦁ To deal with all aspects of the end to end claims handling including
⦁ Loss or damage to property
⦁ Large personal Injury claims
⦁ Fatal claims
⦁ Complex heads of claim
⦁ Advanced Liability Issues
⦁ Costs
⦁ To keep up to date with good claims practice and champion this throughout the team and wider claims function
⦁ Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice
⦁ Develop and apply claims strategies in order to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down
⦁ Challenges self and others to rise to challenges and perform to the best of their abilities
⦁ Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager
Requirements
⦁ Proven experience of handling significant personal injury claims valued in excess of £100k
⦁ Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes
⦁ Strong investigative and negotiation skills
⦁ The ability to process data quickly and make risk based decisions within the authorities provided
⦁ Proven analytical and systematic thinking skills
⦁ Has strong time management skills to meet deadlines and agreed SLA’s
⦁ Has a questioning attitude
⦁ Excellent communication skills, both written and oral, with the ability to influence others effectively at all levels
⦁ Self reliant, with the ability to work with minimum supervision
⦁ Proven experience of delivering excellent customer service
⦁ To be able to use Microsoft based products
⦁ To understand and use the expert valuation system within the operating criteria, and fully appreciate the need and benefits of the same
⦁ An excellent understanding of motor insurance and claims principles in general
⦁ An excellent understanding of the Civil Procedure Rules and litigation
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available
