Service Advisor – Harley Davidson 13 views

Service Advisor – Harley Davidson

Job Type : Permanent, Full Time

Salary : £25000/annum

We LOVE recruiting for the SuperBrand Harley-Davidson & we're looking for an experienced candidate to add to the team in this modern, stunning motorcycle dealership as the Service Advisor.
This role is at the heart of the Stretford Dealership & is crucial to the flow of the Dept, the Technicians, their work & indeed the whole Harley Davidson customer experience. We're after a pleasant, hard working & multi-tasking all-rounder Service Advisor who comes from a similar role. It's a 50/50 Customer Services / admin role. The successful candidate must demonstrate adaptability & flexibility as this role can see you under pressure.
You must be a confident & 'in control' capable worker; both face to face as well as via phone. You'll deal with & juggle tricky queries that need sorting calmly & efficiently in super quick time. It's a pressured role & this candidate must be able to cope with customers, in-house Technicians, warranty issues, diary management & be very organised.
Service Advisor Tasks include:
General service advisor: booking in motorcycles, sorting warranty admin, dealing with customers & jobs under tight time-scale conditions.
Brilliant customer care AND administrative skills.
Excellent juggling abilities as lots of diary management
Full MS word skills
Flexible & able to adapt to timescales & deadlines.
Telephone calls & all associated queries as a result of those.
Be able to follow procedures to the letter but be able to think & adapt 'on your feet'.
An ability to use technical language & adapt to internal / external customers seamlessly.
We need a candidate who is happy & productive working in a small & effective Team & who's great at juggling customers & colleagues whilst providing sterling customer care.
We do prefer applicants with specific Service Advisor experience but if the above experience criteria is met & a 'can do' attitude is evident we may look at other closely matched candidates.
A truly Front of House role in a flagship motorcycle dealership with training provided as well as Manufacturer courses.
An interest in Motorcycles would be preferred but not essential.
A stunning Harley Dealership for Manchester, this site has a fantastic vibe & a super showroom. We like to hear from staff from all backgrounds – as long as you're exceptional & passionate in whatever your chosen role is. Massively supportive & experienced Brand & Management & a simply great place to work.
Interviews will be held in Manchester. Full Time Hours Tues – Fri 9-5.30 Saturday 9-5.
28 Days hols incl. statutory hols 

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