Service Administrator
Job Type : Contract, Full Time
Salary : £10.70/hour
We are looking to recruit on behalf of our client a Service Administrator to join their team on a contract basis with with a potential to go onto a permanent contract with the company.
Duties will include:
* Being the first point of contact for customers, clients, and engineers.
* Receiving calls from customers/clients with repairs & maintenance requests and logging them onto our in-house client management system (Clik)
* Receiving calls from tenants with queries or issues about repairs already in progress
* Diagnosing the priority of each repair logged and offering the customer a suitable appointment
* Managing the engineers’ diaries and re-arranging appointments if necessary.
* Closing 'jobs down' when complete and raising invoices
* Raising new 'jobs' following site visits/accepted quotes
* Checking generic mailbox and raising new 'jobs' accordingly
* Monitor the progress and completion of jobs in line with performance requirements
* Provide relevant work instructions/site information to engineers
* Complete daily/weekly/monthly KPI reports (including daily performance, non-conformance, and volume reports) within specified deadlines
* Build and develop effective internal and external relationships
* Attend meetings and training, including working towards the academic elements of the role, as required
* Recognise and promote equal opportunities policy and practice at work
* Assist in maintaining a safe working environment in accordance with health and safety legislation and policy
* Respect the confidential nature of the work and protect personal information in accordance with data protection regulations and policies in place
* Undertake any other duties as may be required from time to time as appropriate to the post
More Information
- Address Darlington, County Durham
