Operations Manager
Job Type : Permanent, Full Time
Salary : £18000 – £35000/annum
EXPERIENCED OPERATIONS MANAGER REQUIRED FOR AN IMMEDIATE START!
Job Description:
Operations is responsible for the day-to-day operations of all company’s within the Carrington Blake Group. You must deliver on increasing the overall efficiency of the individual business operations and by extension production and quality deliverables, you must manage daily employee performance and business operations. You are required to oversee standard operating procedures and policies, in support of all short and long term strategies aligned to company brand/mission/vision and objectives. You are required to have a comprehensive understanding of sales and supporting administrative processes, with a willingness to learn where there are knowledge gaps. To ensure the organization is running as efficiently as possible.
Job Responsibilities & Performance Standards:
Business Operations and Employee Performance Management
Ensure the following is being adhered to:
۔ CRM Workload Monitoring
۔ Flash Meetings / Daily planners
۔ Trackers
۔ Reporting Packs
۔ Staff 1-to-1’s
۔ Time & Motion Monitoring
۔ Pace-set
۔ Employee onboarding
۔ Absence Management
۔ Customer Satisfaction (CSAT)
۔ Business efficiencies
Business Development, Sales and Customer Services
• Sales process are adhered to and dedicated time is spent selling or delivering
• Support and mentor managers to provide excellent customer service and timely accurate administrative processes.
• Must ensure clients are satisfied with the corresponding/applicable company at all times and will bring in repeated business and referrals.
• Strong customer service ethos. Diplomatic with swift problem solving and conflict resolution competency.
• Ensure companies carry out accurately and completely; data entry & document uploads as per operational and licensing compliance, with soft & hard copy systematic filing.
• Quality assurance to enhance client service in dealing with customer queries & grievances whilst protecting the name and interests of the business with relation to the products and services offered.
IF YOU FEEL THAT YOU FIT THE ABOVE CRITERIA AND HAVE RELEVANT EXPERIENCE, APPLY NOW
More Information
- Address Tower Hamlets, Greater London
