Operations Executive
Job Type : Permanent, Contract, Temporary, Full Time
Salary : £25000 – £28000/annum
Overseas Operations Executive
Job Description:
Orders Processing
* Adding & setting up new customers to the system.
* Ensuring orders are processed, making sure stock arrives within expected timescales and any delays are dealt with appropriately.
* Liaising with Purchasing to order stock.
* Request updates on lead times for outstanding stock.
* Checking that all orders are correct & ready to ship on the system, prepare/check any additional documents before shipping.
* Communicating with the Build Department to ensure all production orders meet the required spec, date/deadline for the customer.
* Analysing and suggesting any changes on item spec that will benefit customer on lead time.
* Updating and sending back-order reports and updating/liaising about shipments with office-es/overseas customers.
* Working with Logistics and Warehouse Departments to ensure orders are dispatched correctly with attention to any special documents and requirements.
* Preparing proforma and commercial Invoice to Boston India and other offices when required.
* Processing direct shipment orders.
* Processing SOR (Sale or Return) orders.
* Conduct weekly updates on orders with other operational teams.
After sales Customer Service
* Processing RMA (Return Merchandise Authority) numbers which are submitted by the customer via our online partner portal paying close attention to onsite warranties.
* Cooperate with Supplier Returns department on customers outstanding RMA’s.
* Processing AW (Advanced Replacement).
* Requesting cross shipment.
* Communicating with our RMA & Supplier Returns departments to provide updates to our offices.
* Keeping record on pending RMA/AW in India and monitoring life cycle of all returns.
* Monitor outstanding AW & SOR and leading and maintaining meeting with Boston India and RMA & Supplier Returns, so that the process goes well.
* Prepare commercial invoice and liaising with Logistic to ship RMA and AW to offices outside UK.
Project Management
* Planning and maintaining special projects for overseas accounts.
* Scheduling project timelines to ensure delivery of customer requirements.
* Co-ordinating meetings with relevant project teams
* Participate in production scheduling.
* Co-ordinating shipment dispatch with Warehouse and Logistics.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK
More Information
- Address AL2, Frogmore, Hertfordshire
