It Support Engineer 15 views

It Support Engineer

Job Type : Permanent, Full Time

Salary : £25000 – £33000/annum

Bristow Holland have an excellent opportunity to join a nationwide business who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an enthusiastic and driven IT Support Engineer to join their team.

Working within a well-established IT team, you will be responsible for providing 1st/2nd line support to a variety of different customers whilst providing exceptional levels of customer service and keeping in-line with SLA's. You'll be responsible for managing incidents and resolving or escalating when required.

Responsibilities:

* Assisting with the management of the Company’s IT infrastructure

* Helping users resolve day-to-day issues

* Selecting and purchasing IT equipment

* Triage incoming issues for priority

* Recording IT-related assets

Key Skills:

* Experience working with Active Directory

* Experience with Office 365

* Some understanding of networks

* Some knowledge of server and remote desktop configuration

* Experience deploying and supporting desktops/Laptops running Windows 10

* Good communication skills with the ability to relay information to users with all levels of understanding 

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