IT Service Desk Analyst
Job Type : Contract, Full Time
Salary : £20/hour (Inside IR35)
My client is looking for 2 talented Service Desk Analyst to join the support team at their central Portsmouth-based office. This is for a 1 month contract but could be extended.
You will receive and handle requests following agreed procedures, respond to common requests for support by providing information to enable problem resolution and promptly allocate unresolved calls as appropriate to other support teams. Your priority will be to deliver an exceptional end-to-end service to the customer base.
There will be some flexibility to occasionally work from home if rota'd to provide 1st line telephone support and candidates are suitably competent / trained to do so. (Please note that candidates should be based within a commutable distance of Portsmouth, to be able to work at the office).
The successful candidate provides a 1st line technical support over the phone, via email and face-to-face.
You will be joining an experienced and mutually supportive team environment
Key skills/experience
* Proven IT Service Desk Experience and use of a fault-logging system
* Excellent technical and customer service skills
* Effective interpersonal and communication skills
* Able to work as part of a team or individually and must be comfortable working with customers remotely
* Strong service-oriented 'can do' attitude committed to meeting and exceeding customer expectations.
* Ability to prioritise, organise and manage workloads without supervision,
* Attention to detail and ability to work well under pressure, maintaining personal effectiveness, efficiency and resilience in challenging situations
* Find and deliver solutions that are creative, fit for purpose and achieve fantastic outcomes for customers.
* Experience with a Service Management tool
* Windows 10
* Active Directory/Windows administration.
* Microsoft O365 – intermediate/advanced
* MS Teams
* Exchange Admin experience.
* Microsoft or A+ certification will be beneficial
This role has so much to offer – not least of which is the knowledge that your work will be truly making a difference to so many and improving access to work for many. If you have some solid first-line support knowledge and have supported both deskside and remotely, then we want to help you take your service desk career to the next level contact us and we would love to talk this through with you. Or send your CV for review.
Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.
Applicants must be eligible to live and work in the UK to apply for this role.
Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
More Information
- Address Portsmouth, Hampshire
