Intermediary Sales Support – Mortgages
Job Type : Permanent, Full Time
Salary :
Intermediary Sales Support – Mortgages
Due to continued success and growth, our client is now looking to appoint an Intermediary Sales Support Assistant.
Working in Intermediary Support, the purpose of this role will be to help the business achieve its intermediary mortgage lending targets.
Responsibilities will include:
* Handling mortgage, lending criteria and process queries from intermediaries, by both telephone and email
* Proactively make outbound telephone calls to identified intermediaries to chase DIPs and other sales opportunities. Proactively and reactively seek feedback on the Society’s products and services, and feed this into line management for discussion and consideration at Product Committee and other Society forums.
* Accurately and timely recording of all call and email activity in both Team and Society systems.
* Register new brokers, proactively contacting them with relevant information for writing future business with the Society.
* Complying with the broker due diligence procedure for registering and monitoring broker activity including verification of new and existing intermediaries.
* Contacting new brokers and first time introducers to make them aware of Society products, contact points, lending criteria and processes.
* Build and maintain relationships with intermediaries, and with colleagues, in particular those in Mortgage Department.
* Liaising with intermediaries in a professional manner, keeping them up to date with their cases and resolving issues where required.
* Highlighting potential sales opportunities, resolving or escalating issues and liaising with internal departments as appropriate to meet the needs of brokers.
* Assisting with business marketing promotions, structured mailshots or telephone campaigns, broker satisfaction surveys and other ad-hoc activities as required.
To be considered for this role you will need to have:-
* An excellent telephone manner
* Previous experience of working within a customer service or sales role
* Experience of working with Microsoft Office
* Attention to detail with good time management skills
Knowledge of mortgages would be in advantage
In return for the right candidate our client offers a number of benefits including a competitive numeration scheme, a bonus scheme, a range of wellbeing incentives and the opportunity for progression.
Typical working hours are Monday-Friday, 9am-5pm. HYBRID WORKING AVAILABLE with time split between the office and home working
