Interim Medical Bookings Manager
Job Type : Temporary, Full Time
Salary :
MCL Medics is a reputable company established in 1999, experts in the provision of medical services within the energy sector. MCL Medics specialise in providing services tailored to each individual business’ exact requirements. We are committed to support our team to ensure they have the right skills to perform their role and further professional development. MCL Medics is a growing company with a variety of opportunity for career progression.
We are currently looking to recruit a Interim Medcial Bookings Manager for a 12 month period to ensure that excellent service is delivered to clients, through a proactive and energetic approach. They will be passionate about building high performing OH teams and network providers who are customer orientated and focused on efficiency and exemplary service.
They will lead and be the main point of contact for the Bookings team, supporting them to deliver an efficient service, leading by example in managing and overseeing day-to-day appointment requests from our clients, as well as liaising with contacts and confirming bookings with clinics across the UK.
KEY RESPONSIBILITIES
· Proactively seek out ways to improve service delivery, implementing and embracing change when necessary.
· Lead by example, instilling within the team a ‘can do’ approach and encouraging feedback and suggestions to improve efficiencies in the department.
· Complete quarterly appraisals with team, providing clarity on performance and celebrating/challenging performance as required.
· Ensure SLA’s are met regarding bookable appointments within timescales.
· Liaise with Service Delivery Partner and Aberdeen Clinic Manager to ensure smooth and effective running of the department
· Work with the Service Delivery Partner to maintain and improve network medical providers list, always looking for opportunities to broaden our network of clinics
· Relating costs to be updated and presented at the end of each month for invoicing.
· Working to and recording key performance indicators for reporting
· Scan, fax, email and/or post certificates and other internal correspondence to client companies as appropriate after patients' appointment.
· Other ad-hoc administration duties required to ensure the effective and efficient working of the department
· Implementing new processes and procedures, offering support and clarity to bookings team to ensure full understanding
· Abide by and always ensure Data Protection and confidentiality are of utmost importance
· Demonstrating, at all times behaviours that support the company’s values
· Any other duties deemed necessary to fulfil the requirements of the role
COMPETENCIES
· Confident and dynamic leader
· Confident Communicator
· Proactive in addressing issues and implementing change
· Drive for results
· Planning organisation & control
· Focus on service
· Results Orientated
PERSONAL ATTRIBUTES
· Comfortable facing in to challenging conversations with colleagues, should performance issues need addressing
· Comfortable with responsibility, pressure and working to deadlines
· Adept at forming effective working relationships and strong client relationship management skills
· Good at managing their own workload
· Is pro-active and engaging
· The ability, commitment, and desire to be part of a team that seeks to provide the highest levels of occupational health and customer service
QUALIFICATIONS/EDUCATION
· Educated to Standard Grade/GCSE level or equivalent as a minimum
EXPERIENCE
· Extensive leadership experience
· Experience in implementing change
· Experience in multitasking and working under pressure
· Experience in an Occupational Health Setting / Bookings environment desirable but not essential
WHAT WE OFFER
In return we offer a competitive salary, 25 days holiday per year (plus bank holidays), company pension scheme, life insurance and a friendly, professional working environment
More Information
- Address PR8, Southport, Sefton
