Customer Services Administrator
Job Type : Permanent, Full Time
Salary : £22000 – £25000/annum
This growing engineering services company is seeking a Sales & Purchasing Administrator/Customer Services Admnistrator to work on-site with one of their key customers in Davidstow.
Your role will be office based as well as assisting in their on-site store.
Your duties will include: –
• Processing and monitoring orders from initial enquiry through to delivery on their in-house system
* Adhering to customer needs over a trade counter.
* Dealing with product queries from customers and processing customer orders on the in-house MRP system
* Answering emails on Outlook
* Updating Excel spreadsheets
* Dealing with incoming calls and queries.
* Assisting in purchasing by liaising with suppliers and Centre and processing purchase orders on their system
* Contribute to operational effectiveness and planning through the provision of information, feedback and data to branch management in support of customer requirements and Key Performance Indicators.
* You are responsible for your health and safety and have a duty of care for others around you within your working environment.
* Contribute to branch operational efficiency by identifying potential improvements to customer processes. Ensure a high level of Customer Service.
To apply you must be: –
* Computer literate with experience of using databases and experience of using MS Office including Word, Excel and Outlook
* Relevant administration experience
* Providing customers with product an pricing information
* Ensuring that orders and delivery go out as soon as possible
* Providing a really good customer service to customers via telephone, face to face and email
* Ideally you will have worked in a similar role within sales administration, purchasing administration, supply chain, production planning or in admin support within engineering
* Engineering sector experience would be ideal
* Able to commute to Davidstow daily
What’s on offer; –
* 25 days holiday plus 8 bank holidays
* Free parking
* Training
* Career progression
* Cycle to work scheme
More Information
- Address Davidstow, Cornwall
