Customer Service Administrator Apprentice
Job Type : Apprenticeship, Full Time
Salary : £12480/annum
Do you want a varied admin role that is not governed to sitting behind a desk? Like many of our previous apprentices, join the Elliotts team and become part of our success to help drive our business forward; the Customer Service Administrator Apprentice vacancy is for you.
PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.
Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.
Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
Your new role
General duties of the Customer Service Administrator Apprentice will include:
* Learning about the products and services that we offer to our customers
* Communicating with customers both face to face, via the phone and by email
* Assisting with invoicing and other administrative tasks
* Accurately taking messages and responding
* Supporting accurate stock control
* Working closely with various departments and offering support to other branches
* Supporting the branch in adhering to Health & Safety regulations
* Assisting with pricing and quoting on a range of materials and services
* Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues
Training will be given on the tasks outlined above.
Essential Criteria
It is essential that the Customer Service Administrator Apprentice has the following skills and experience:
* Strong communication skills, both verbal and written
* Accurate numeracy skills when pricing and quoting
* Ability to understand measurements in discussions with customers
* Solution orientated and good problem-solving skills
* Friendly and personable with a positive approach to learning and work
* Drive and passion to succeed
* Highly organised with a strong attention to detail
* Good sense of responsibility and strong work ethic
* Have 5 GCSE’s including maths and English with at least grade 4/C or above (or equivalent qualifications such as Functional Skills at Level 2)
Desirable Criteria
* Some basic IT knowledge would be useful although training on internal systems will be given
* Have good judgement and be able to work on own initiative
* Teamworking skills: understanding that everyone has their part to play in the smooth running of day-to-day activities
Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.
Don’t miss out on this excellent opportunity, click to apply for the Customer Service Administrator Apprentice position
More Information
- Address Bishops Waltham, Hampshire
