Claims Handler – Experienced
Job Type : Permanent, Full Time
Salary : £23000 – £25000/annum on application
The post holder will have ideally gained experience within a similar role either working for an Accident Management Company or an Insurer within their Claims Department and can demonstrate a good understanding of Motor Claims.
The Claims Handler role includes:
Accepting new cases and acknowledging receipt to our referral sources
Dealing with all aspects of client and customer contact
Gathering information from customers, witnesses and third parties by telephone, post and email to allow the full assessment of claims
Assessing claims and making decisions on liability
Obtaining all supportive documentation from the client and checking that all is in order Managing claims through full claims process in accordance with GTA protocols
Identifying customer requirements for additional services
Assisting with customer queries and complaints in line with company policy
Key Knowledge, Skills & Abilities
Excellent communication and interpersonal skills Good understanding of Motor Claims
Good organisational skills
