Digital Account Manager
Job Type : Permanent, Full Time
Salary : £30000 – £40000/annum
Our client is looking to employ a Digital Account Manager
About Our Client:
Established in 1989, we are a leading digital agency who currently employ 15 full time staff, and we are the UK’s fastest growing marketing services group.
As a business we would describe ourselves as creative architects combining insight with creativity to deliver digital experiences designed to enhance customer engagement and business performance.
From discovery to ideation, deployment and optimisation, we design solutions that keep businesses on track and in the front of their customer’s minds. We work with some of the world’s best-known brands as well as some exciting new brands.
Like many businesses we have a flexible hybrid working policy and are committed to diversity and inclusion. We are a client service business that aims to surprise and delight, mediocrity is not an option.
We aim create an environment that is sensitive to our employees’ health and wellbeing. Where possible we strive to ensure we promote from within and that everyone has a clear career pathway, we provide the opportunity for both professional and personal development and support our people with training and
also support employees with extracurricular activity like voluntary work or new skills development.
The Role:
Digital Account Manager
We are seeking a talented and highly motivated Account Manager to join our dynamic team. As an Account Manager, you will play a vital role in building and maintaining strong client relationships while overseeing the successful execution of website and app development projects. Your exceptional communication and
organisational skills, coupled with your deep understanding of the digital landscape, will enable you to deliver outstanding results and drive client satisfaction.
Your responsibilities will include:
1. Client Relationship Management:
* Serve as a primary point of contact for clients, understanding their needs, objectives, and expectations.
* Establish and nurture long-term relationships with clients, acting as a trusted advisor and providing strategic guidance.
* Proactively communicate with clients to ensure their satisfaction, address concerns, and identify new opportunities for collaboration.
2. Project Management:
* Collaborate closely with internal teams, including designers, developers, and QA specialists, to ensure project deliverables are met on time and within budget.
* Define project scopes, timelines, and budgets in collaboration with clients, and ensure that project goals align with the client's business objectives.
* Track project progress, identify potential roadblocks, and take appropriate actions to mitigate risks and ensure smooth project execution.
3. Business Development:
* Identify upselling and cross-selling opportunities within existing client accounts, leveraging your understanding of their business needs.
* Collaborate with the sales and marketing teams to develop proposals, pitch new projects, and secure new business opportunities.
* Stay informed about industry trends, best practices, and emerging technologies related to websites and apps, and share this knowledge with clients.
4. Account Financials:
* Monitor project budgets and ensure accurate invoicing and billing.
* Work closely with the finance team to track account receivables and resolve any financial issues.
5. Performance Analysis and Reporting:
* Track and analyse key performance indicators (KPIs) to assess the success and impact of website and app projects.
* Prepare regular reports and presentations for clients, highlighting project achievements, challenges, and recommendations for future improvements.
Skills and Qualifications:
* Bachelors degree in business, marketing, or a related field (ideal not mandatory).
* Proven experience as an Account Manager or a similar client-facing role in a digital agency, specifically focused on websites and apps.
* Strong understanding of website and app development processes, technologies, and best practices.
* Excellent interpersonal and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders.
* Outstanding project management and organisational abilities, with the ability to handle multiple projects simultaneously.
* Demonstrated ability to build and maintain strong client relationships.
* Proactive problem-solving skills and the ability to think strategically to drive client success.
* Proficiency in project management tools, CRM systems, and collaboration platforms.
* A passion for staying updated with industry trends and emerging technologies.
Benefits:
* Salary: £32,000 – £40,000 (Subject to experience) .
* Holiday: 30 days per year plus public holidays.
* Medi Cash Health Plan.
* Training Academy access.
* Pension contribution (voluntary)
More Information
- Address Surrey
