3rd Line Support Analyst
Job Type : Permanent, Full Time
Salary : £40000 – £45000/annum
We currently are working with our client to recruit a 3rd line technical analyst to help support our growing client base. The role will include providing solid IT services, including improving reliability, availability, security and performance for their customers IT infrastructure and application landscape.
A strong and broad ranging technical background is essential as this is a hands-on role with the requirement to support and assist delivery of technical solutions.
As an experienced technical escalation point for all IT support topics, excellent customer service and problem-solving skills are vital in this role, with an ability to work at all levels of the support spectrum. As a senior member of the support team you will be expected to help develop and cross train other members of the team in existing and new technologies.
The role requires the ability to deliver on both operational and project tasks with a 60/40 split, this will be against deadlines and to Service Level Agreements.
Flexibility is essential in terms of out of hours’ maintenance, changes and support, on a rota basis.
Previous lead IT support role is beneficial, with a focus on innovation and delivering the highest levels of quality. Whilst highlighting areas of improvement and designing solutions to bridge these gaps.
The successful candidate must also be able to work with 3rd parties, suppliers & customers, as support may require external input and co-ordination.
Required skills required:
A minimum of 5 years’ experience in a senior operational support role (3rd line or equivalent) within a medium to large sized enterprise or MSP, demonstrating support of the following technologies:
– Support and optimization of in-house or client infrastructure
– Client and server Operating Systems
– Business infrastructure, networking, storage, and compute
– Database management and administration
– Security implementation, encryption, and Data Loss Prevention
– Vulnerability and malware threat prevention
– Infrastructure and application capacity, performance and availability monitoring
– Clustering and High Availability
– Backups and Disaster Recovery
– Server virtualization
– Email, telephony and Unified Communications
– Proven Continual Service Improvement experience
– Strong knowledge of Office 365 and Azure services
– Excellent call management experience
Key skills required:
– Experience of scripting and PowerShell
– Experience of Visio for system and network designs
– Strong understanding of at least one storage platform
– Demonstrate management and implementation of remote management and monitoring solution
Desirable Qualifications:
At least one of the below should be held
– Microsoft Certified Solutions Expert (MCSE)
– Cisco Certified Network Associate (CCNA)
– VMware Certified Advanced Professional (VCAP)
– Project management methodology certification – foundation level
Short listing will start immediately and is ideal for candidates living in the Stamford, Bourne, Peterborough, Spalding, Eye, Wisbech and Market Deeping area
More Information
- Address Market Deeping, Lincolnshire
