3rd Line Support
Job Type : Permanent, Full Time
Salary : £28000 – £34000/annum
3rd Line Support
£28,000 to £34,000
Norwich / Remote
If you want a remote IT job, then look no further! This 3rd Line Support job is working for a managed service provider with an office based in Norwich, however they offer 100% full remote if that suits your lifestyle. They are a business with an international reach and continuing to grow their team.
In this exciting and varied role, you will deliver excellent customer service and produce solutions to a wide range of IT problems, as part of a structured IT team. You will install and administer servers, computers, mobile devices, software and networks, and maintain them to a high level of operational service.
Technical knowledge required for this job:
* Knowledge of the following: Office365, Active Directory, Windows Server 2012 – 2019 and Exchange
* Experience with virtual servers either VMware or Hyper-V
* Good understand of LAN, WAN, VLAN and Cisco networks
* Providing expert technical assistance and a high level of customer focused support
* Responding to support escalations and 3rd line tickets
* Delivery of client projects to agreed timescales
* Prior experience working for a managed service provider – essential
Upon securing this role you will also secure a salary paying up to £34,000 as well as benefits package including:-
* Training and ongoing personal development
* Company pension
* 28 days annual leave plus bank holidays
* Full remote working
This is a great opportunity to develop and progress so Apply Now
More Information
- Address Norwich, Norfolk
