Utilities Account Manager 6 views

Utilities Account Manager

Job Type : Permanent, Full Time

Salary :

The Role
The role on offer is working within the Client Management Team, which services ZTP’s mutli-site corporate clients. With sites all over the UK, our clients require a high level of service to help them to reach their goals and rectify any issues that arise on their accounts from day to day.
Initially the role will involve:
*Working through the ZTP training program modules to ensure the basics of energy procurement and management are in place.
*Learning your way around the software platforms, from a client facing and internal management perspective.
*Working with ZTP Directors and client personnel to develop and implement project roll-out plans.
*Chairing Quarterly Client Meetings (with Account Director where required).
*Presenting to clients and internal team members.
*Inbox Monitoring and task delegation.
*Specialist Client Projects.
*Relaying and Monitoring Account Executive and Data Executive Tasks.
*Liaising with national and international clients in person and on the phone about various projects.
Moving forward the job will also include:
*Set up new portfolios and sites.
*Organise site surveys for meter identification.
*Organising Electric & Gas Supply Contract Tendering.
*Meter Operator (MOP) Contract Tendering.
*Managing Disconnection Notices (delegating data issues).
*Managing Transfer Objections (delegating data issues).
*Organising the installation of new energy supplies including ground works and metering.
*Monthly KPI Reporting (per client) – Live tasks & Portfolio Summary (NOTs, Contract Renewals, COTs in COTs Out).
*Cost Analysis.
*Consumption Alerts, Usage Analysis, Consumption Profiling.
Person Specification
First of foremost, we are seeking someone who has extensive experience in working in the energy industry. They must show a reasonable understanding and experience in dealing with the services that ZTP offer.
Essential Knowledge Requirements
*Microsoft Outlook.
*Intermediate excel.
*Customer service.
*Numeracy.
*Extensive working knowledge of the energy industry.
*Energy consultancy working environment.
Desirable Knowledge Requirements
*Advanced Excel – Power BI.
Essential Skills & Abilities
*Exposure to working with corporate clients.
*Proactive and think outside the box.
*Excellent presentation skills.
*Excellent communication and influencing skills.
*Excellent verbal and written communication skills.
*Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
*Excellent organizational skills, attention to detail and time management.
*Problem solving and using initiative to solve any issues.
*Works well under pressure.
*Critical thinking and problem-solving.
*Active listening and reflective skills.
*Curious.
*Attention to detail.
*Build and manage interpersonal relationships at all levels.
*Flexible.
*Strong team player.
*Collaborative.
*Build meaningful and rewarding relationships.
*Seek to understand and a good listener.
*Emotional intelligence.
Essential Experience Requirements
*Account management experience of 3+ years.
*Leadership experience.
*Fixed & Flex procurement.
*Change of tenancy.
*Cost and consumption reporting and forecasting.
*Invoice Validation points and processes.
*Meter Installation.
*Recharging.
Essential Education & Qualification Requirements
*A-Levels
*GCSE’s
Desirable Education & Qualification Requirements
*Bachelors Degree
*Masters Degree
Other Characteristics
*Willingness to accept other duties as assigned.
*Ability to travel and to work overtime as needed.
*Must be able to work with sensitive and highly confidential information.
Personal Qualities
*Personal style that is in line with the ZTP culture, values and behaviours.
*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business.
*Structured problem solving, analysis & methodical mindset.
*Self-motivated individual with initiative to prioritize workloads and tasks.
*Commercial awareness.
*Patient.
*Creative.
*Positive attitude to continuously improve.
*Manage multiple projects at the same time.
*High degree of independent judgment.
*Resilience and adaptable to change.
*Positive attitude.
ZTP Company Benefits
*Competitive Compensation Package.
*Annual Leave that increases by 1 day for each year of service (Up to 25 days).
*Vision Reimbursement.
*Flu Vaccine Reimbursement.
*Pension.
*Family Friendly Policies.
*Remote Working.
*Flexible Working Options.
*We Work Office Membership.
*1 Hour Lunch break (1pm to 2pm).
*Quarterly Team Get Togethers.
*Wellbeing Committee.
*EAP (Employee Assistance Programme)
*Recognition Scheme.
*Referral Scheme.
*Cycle to Work Scheme.
*1 Day Paid for Volunteering to Support Local Community.
*Home Office Set Up.
*Travel Expenses Reimbursed by ZTP.
*Learning & Development Opportunities.
*Career Pathways & Promotion Opportunities

Jobs by CV-Library