Support Administrator
Job Type : Temporary, Full Time
Salary : £12.24 – £14.07/hour
We are currently looking for a Operations Support Administrator to join our well-established client in Didcot, Oxfordshire.
(Transport from Reading provided)
As part of the operations support team, you will be working closely with a highly experienced and supportive team to ensure all targets and requirements are met on time.
Tasks involved in the role include:
* resolving and responding promptly to telephone and written queries
* proactively liaising with publishers, clients, printers and suppliers to maintain first-class working relationships.
* liaising effectively with all other operational, customer & credit services departments to achieve successful problem solving all the time maintaining excellent communication both internally and externally.
* ensuring special requirements, controlled & embargoed publication releases are met on time. To deliver top selling titles to customers and consumers
* identifying ways to improve the process to enhance service and productivity, promoting change and providing opportunities to learn new skills.
* Working with state-of-the-art IT platforms such as Microsoft, Blue Yonder (JDA), SAP and reporting suites.
The ideal candidate will:
* have proven experience of working within a fast-paced operational admin or customer service environment.
* be able to demonstrate their understanding of customer service, front facing role.
* be able to develop excellent working relationships with customers, suppliers, and clients.
* be competent with IT platforms such as Microsoft Word, Excel, Teams, and Outlook
* have existing knowledge (or be willing to learn) Blue Yonder (JDA), SAP and internal reporting platforms.
* have excellent communication skills, both written and verbal including using Microsoft platforms (outlook and teams) and via telephone
* be self-motivated but also be able to work as a team.
* have excellent organisational skills and attention to detail.
* be able to manage workloads and meet strict deadlines.
Working shifts:
Monday to Friday
* 8am – 4pm
* 2pm – 10pm
Pay rate:
* Morning shifts £12.24/ hour
* Evening shifts £14.07/hour
Our address is Gravity Personnel, 1-3 Greyfriars Road, Reading, Berkshire, RG1 1NU
More Information
- Address Didcot, Oxfordshire
