Social Media Manager
Job Type : Permanent, Full Time
Salary :
Dandara Living are seeking a Social Media Manager to manage the social media activity across all live schemes as well as assisting with the planning and launch of future pipeline developments. There are currently five live developments across the UK in Leeds, Manchester, Birmingham and Aberdeen consisting of around three thousand Build to Rent homes. We are looking for an individual who excels in social media strategy and management and customer service.
This is a role which will allow someone to set the standard for how the social media strategies are delivered across Dandara Living’s Build to Rent portfolio.
Working Patterns
The successful candidate will be required to work Monday to Friday 8:00am to 5:00pm with an hour for lunch. Occasional weekend working may also be required to align with business needs.
What you will do
Develop our B2B and B2C social media strategy and set measurable goals to increase brand awareness, engagement and response
Create actionable plans to both grow and maintain followers through key social media channels such as Facebook, Pinterest, YouTube, LinkedIn, Google+ and Instagram
Oversee day-to-day planning, delivery and management of organic campaigns and ensure brand consistency in copy through tone, voice and terminology
Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
Oversee the creation and implementation of a monthly editorial calendar and write engaging blog posts and articles for the website
Develop and manage competitions and campaigns that promote our organisation and brand
Ensure progress on all platforms by using analytical tools such as Google Analytics and others
Manage and facilitate social media communities by responding to posts and developing discussions
Provide support and assistance to the Director of Customer Experience in the delivery of customer experience and feedback initiatives
Form key relationships with influencers across the social media platforms
Manage and facilitate customer reviews and other feedback platforms
Work closely with the graphic design team and digital marketing assistant to create engaging multimedia content
Work closely with the Customer Experience team to deliver resident-focused campaigns and undertake surveys
Monitor and report on performance of social media platforms and provide recommendations for improvements
Create guidance documents on the use of social media and review platforms for on-site teams and provide training where necessary
Liaise with clients and key stakeholders via telephone, email, conference calls or face-to-face (agency roles)
Ensure compliance with GDPR and all other relevant regulations and codes of conduct.
What you will have
An experienced social media manager with strategy planning and execution experience
Previous demonstrable delivery of social strategy is essential
5+ years’ experience in the social media management sector
Customer service experience, including negotiation skills and dealing with difficult situations
Proficient in Microsoft office packages including Word, Excel and Outlook, social media management tools, and databases
Excellent relationship building skills, a sense of humour and a proactive, positive attitude
Leads by example and isn’t afraid to jump in and show how things should be done
Highly organised multi-tasker with the ability to prioritise effectively
A motivational team player and a good communicator who is passionate about customer service
Continually strives to improve knowledge, skills and abilities to produce the best results
Hard working with the desire and determination to exceed targets
A full UK Driving licence is essential and the applicant must either live in the North West or be able to commute, or relocate to Manchester
The role involves regular travel between our branches, which will require occasional overnight or longer stays in company apartments.
What we will offer you
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include:
A competitive basic depending on experience
33 days holiday (inclusive of bank holidays)
£competitive annual bonus (discretionary)
Up to 5% pension scheme (salary sacrifice scheme)
2x salary life assurance (paid option to increase to x4)
Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift
More Information
- Address Altrincham, Greater Manchester, United Kingdom
