Service Desk Engineer
Job Type : Permanent, Full Time
Salary : £23000/annum
Role Overview:
PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients.
We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change.
Key Responsibilities:
· Providing 1st/2nd line support to incoming queries
· Resolving all service queries in a timely manner, escalating where appropriate
· Maintaining records
· Providing support to projects and further department development where needed
Essential Skills:
··Minimum 12 months experience in a similar IT support role
· Experience in supporting a Windows Server/Azure AD/M365 Environment
· Experience working in a similar role providing 1st/2nd line technical support
· Experience with O365/M365 Administration
· Understanding of LAN, WAN. DNS, DHCP, TCP/IP
· Experience delivering exception customer service
· Azure Fundamentals/AWS Cloud Certifications (Desired)
· An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)
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More Information
- Address Warrington, Cheshire
