Customer Relations Executive 1 view

Customer Relations Executive

Job Type : Permanent, Full Time

Salary : £25000/annum Plus commission

Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.
We are expanding our Dispensing Doctor/GP team and have the opportunity for a Customer Relations Executive to join our team.
Role and Responsibilities:
* To gain and develop new business (selling directly over the phone)
* To have responsibility for a database of existing and target customers
* To pro-actively contact existing customers to maintain and grow the business with their accounts
* To assist in resolve all customer queries, including complaints when required
* To ensure all customer enquiries are managed in a professional and timely manner
* To collaborate with various departments to seek further product information to resolve queries
* To develop a good working knowledge of the product range and industry to engage with the customer and provide an efficient front-line service
* To complete order processing
* To generate and calculate tenders for accounts
* To generate and communicate frequent offers to our target customers
* To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and performance
* To complete the monthly targets set
* To follow procedures for each task and process/request including logging, processing and progress chasing enquiries
* To complete various department administration as required by the business
Person Specification:
* Previous Telesales experience (E)
* A proven sales record, with commitment to reach targets and deadlines (E)
* Strong commercial awareness, sound judgement and competent in making business decisions (E)
* Strong computer skills with excellent verbal & written communication skills (E)
* Good administrative and organisational skills (E)
* Pro-active, hard working with a positive can-do attitude (E)
* Can work on your own initiative as well as in team (E)
* Confident and innovative approach to work (E)
* Attention to detail and high levels of accuracy in your work (E)
Benefits:
* Opportunities for career progression with a clear commission structure
* Company socials
* Birthday club
* To be part of an exciting & growing company with a great team
Working Hours:
Monday – Friday 8:30am to 5:00pm (30 minutes break) or 8:30am to 5:30pm (1 hour break)
If you are an experienced Telesales representative and believe this role to be a good match, please apply now

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