Relationship Manager
Job Type : Permanent, Full Time
Salary : £25000 – £26000/annum Plus benefits & discretionary bonus
Our client is looking for a Relationship Manager – Direct Sales to join their direct and online team in Uttoxeter, on a permanent basis. The role would suit candidates with previous financial services, banking, sales, construction or machinery sales, customer relationship management, insurance sales and relationship management, etc.
Responsibilities include:
• Supporting and promoting the sale through hire purchase and lease (B2B)
• negotiating finance rates and co-ordinating each stage of the customer transaction
• a high level of telephone interaction with customers, the field-based sales team and dealer sales personnel
• achieving profitability and margin objectives
• making outbound calls and responding to inbound enquiries
• developing and nurturing relationships with clients and dealer sales personnel
• build, manage and maintain sales pipelines
• supporting the team as well as achieving individual objectives
• co-ordinating and taking responsibility for own workload (supervisory support available for referrals)
• demonstrating fairness, empathy and good practice when conducting business negotiations with our customers
Competences and person skills:
• customer service focus
• drive for results, self-motivated
• confident, decisive
• excellent communicator – verbal and written
• good admin skills, computer literate, able to use digital technology (training provided)
• ability to prioritise and work professionally whilst managing multiple clients demands
• numerate, accurate, good attention to detail
• team worker, supportive
Qualifications & Experience:
• Minimum: Grade C/5 in GCSE English and Maths.
• Proven success in meeting sales quotas in a financial services environment
• Finance, banking or credit sector qualifications (preferred)
• Knowledge of hire purchase, leasing or B2B lending (preferred)
• Understanding of financial services rules, regulation and standard industry policy such as anti-money laundering, Data Protection, fraud, treating customers fairly (preferred)
Pay & Benefits:
• Competitive salary
• Permanent contract
• Discretionary bonus scheme (up to 40%)
• Pension Scheme (15% employer contribution)
• Personal and home loan scheme
• Subsidised Private healthcare scheme
• Private dental scheme
• Subsidised gym on-site
• Sharesave scheme
• 37.50 hours per week (Mon-Fri 8:30-16:45)
• 25 days holiday plus Bank Holidays
• Free car parking
