Motor Fleet Technician / Handler – London Market
Job Type : Permanent, Full Time
Salary : £25000 – £30000/annum £25,000 to £30,000
Fleet Technician / Handler – London Market
Job Purpose:
To undertake all aspects of Mid-term adjustments within the Fleet Team, relative to personal experience and ability.
Responsibilities:
To ensure a professional and expedient level of service is maintained to support all matters pertaining to the London Market division
To follow London Market and Group Best Practices
Assist the team with relationship development
General Tasks:
Driver referrals (including obtaining additional information from agent where needed)
Request relevant additional information required by underwriters from agents to enable them to consider requests further and vice versa
Issuing of cover notes and green cards as necessary
Scanning of documents and attaching emails on to Total Objects
Ensure adequate contact is kept with sub-agent and underwriters during any of the processes to finalise matters
To promptly convey instructions, premium and terms to underwriters
Issue other relevant Total Objects integrated documents to accompany debit/credit notes
Update MI/Statistics using Total Objects as necessary
Advise brokers of acceptance/refusal of cover and provide written confirmation of terms as necessary
Ensure replies received from underwriters where necessary and that the agent is informed accordingly
Liaising with agent and underwriters in order to resolve issues
Ensure that paper files are correct and in order prior to filing
Filing of paper files
Check and issue policy documents including certificates to agents
Close documentation i.e. proposal forms to underwriters
Processing of finance agreements (includes on-line renewal of existing Premium Credit finance agreements)
Assist with accurate updating of files (including FSB) and issue of slips as required
Maintain own diary system in line with Divisional/Group Best Practices
Maintain file archive system
Investigate and resolve accounts queries as requested
Obtain updated claims experiences from previous insurer
Process amendments using underwriters computer system where necessary
Negotiate with underwriters and sub-agents on indemnity issues with the aim of resolving to the clients satisfaction
Any other duties as directed in connection with the smooth running of the London Market Division
Personal Attributes:
Ability to confidently converse with colleagues, sub-agents and underwriters, written and verbally
Good admin and computer skills
High level of accuracy and attention to detail
Company & Market Knowledge of Motor Fleet Insurance
