Claims Handler
Job Type : Permanent, Full Time
Salary : £25000 – £40000/annum
CLAIMS HANDLER
PERMANENT
BOOTLE, LIVERPOOL
£25,000 – £40,000 DOE
YOU Recruit is working with a company based in Bootle, Liverpool to support their recruitment needs by sourcing experienced Claims Handlers for the Housing Disrepair Department. This position will be based at their Head Office in Bootle, Liverpool. To apply for this role, you will need to have had experience working in a similar role and sector with litigation experience.
What’s on offer:
DAYS: Monday – Friday
CONTRACT: Permanent position
LOCATION: Bootle, Liverpool
SALARY: £25,000 – £40,000 DOE
What you’ll be getting up too:
* Responsible for managing case load within the Housing Disrepair Department
* Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new cases
* To review incoming information and establish a possible claim route
* Ensure all information is scanned and uploaded to the case management system
* Maintaining the case management system, making sure all workflow steps are correctly inputted
* Assess prospects and prepare letters of claim and advise on the evidence with the clients
* Prepare surveyors instructions and advise on the same
* Prepare claim documents and proceedings
* Deal with case as they proceed via the court process
* Ensure compliance with court deadlines and directions
* Liaise with Counsel, experts and any other third parties in an efficient and professional manner
* Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
* Be proactive and use initiative when presented with problems or issues
* Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
* Provide training and support to new members of the team
What we’re looking for:
* Experience within Litigation is key for this role
* Experience in a similar role
* Excellent attention to detail
* Strong communication and negotiation skills
* Strong organisational skills
* Supervisory experience is desirable
* Excellent client care and customer service skills
* Ability to manage own volume workload via task management
* Ability to work as a team and independently
More Information
- Address Liverpool, Merseyside
