Junior IT Helpdesk Analyst
Job Type : Permanent, Full Time
Salary : £22000/annum 25 days holiday, pension + more
Job Title: Junior IT Helpdesk Analyst
* Salary: £22,000
* Hours: 37.5-hour week (9-5 during training and 10-6pm thereafter)
* Location: Bristol (free onsite parking)
We seek a Junior IT Helpdesk Analyst to join an experienced helpdesk/service desk team. This is a busy IT department with a record of promotion from within offering genuine career development.
Working as part of a team your duties and responsibilities will include the following:
* Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.
* Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.
* Taking full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained within the Group IT Helpdesk System.
The successful applicant will have a keen interest in working within an IT Helpdesk environment and troubleshooting issues with PC hardware and peripherals. Knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications and the administration of Active Directory would be advantageous.
In addition to these skills the successful candidate will have exceptional written and verbal communication skills; proven analytical and problem-solving abilities and the ability to prioritise and manage their own workload effectively.
This is a genuine career opportunity with a growing organisation with low staff turnover. You will work a 37.5 hour week with agreed hours between 8am – 6pm. Benefits include free onsite parking and;
* 25 days holiday plus 8 bank holidays
* Flexible Pension
* Wellbeing such as cycle to work, discounted gym membership
* Loans deducted at source for computing equipment
* Team building/going out
* Working in an industry to be proud of
To apply for this outskirts of Bristol based role please apply through the job board, call us or register through our website, n-tierselection.
Key words: 1st line, 2nd line support, desktop, helpdesk, service desk, Active Directory, Exchange, Windows server, network support, LAN/WAN, TCP/IP, DHCP, DNS, VoIP, Firewalls, backup/restore, ITIL, Helpdesk Analyst, Service Level Agreements, Hardware, Software, CompTIA, ECDL
More Information
- Address BS16, Coalpit Heath, South Gloucestershire
