General Manager
Job Type : Permanent, Full Time
Salary : £35000/annum
General Manager, North West London
Salary: £35,000 p.a.
Experienced General Manager required for a successful bar selling craft beer, with casual dining and events. You will be managing the team and be responsible for the smooth running of the service. You will play a key role in maintaining the venues reputation and driving its success. Currently the net turnover is between £15K and £20K per week.
The General Manager will over see 12 staff working a 42-hour shift and be confident in labour costs and budgeting as well as general Profit and Loss.
Duties:
* Oversee day to day operations of the site.
* Ensure high standards of service, cleanliness and ambiance.
* Monitor inventory levels.
* Liaise with suppliers and ordering stock.
* Recruit, train, supervise and mentor staff.
* Schedule and manage staff rotas.
* Conduct regular performance reviews and provide constructive feedback for improvement.
* Ensure exceptional customer service standards are met.
* Manage customer queries through to resolution, to ensure customer satisfaction and loyalty.
* Implement initiatives to enhance customer satisfaction and loyalty.
* Prepare and manage budgets, ensuring customer satisfaction and loyalty.
* Monitor sales and expenditure.
* Explore new avenues for increasing customer engagement.
* Ensure health and safety regulations are met.
Requirements:
* Proven experience in a managerial role within a similar environment.
* Good knowledge of labour costs and general financial management such as budgeting, profit and loss etc.
* Must be a Personal license holder.
* Strong leadership and organizational skills.
* Excellent communication and interpersonal abilities.
* Knowledge of relevant health and safety regulations.
* Financial acumen and budget management skills.
* Ability to work flexible hours, including evenings and weekends.
Opening hours of site:
Monday, Tuesday & Wednesday: 4pm to 11pm
Thursday: 4pm to midnight
Friday & Saturday: 12midday to midnight
Sunday: 12midday to 11pm
More Information
- Address West Hampstead, Greater London
