Food and Beverage Assistant
Job Type : Permanent, Full Time
Salary : £22500/annum
Food and Beverage Assistant
George Street, London
40 hours per week
£22,500 per annum
23 + 2 fishing days per year
Duties and Responsibilities
* Executive client expectation on function sheets and dining experience to attain or even surpass the required customer satisfaction.
* Anticipate and respond to customer needs in a polite and courteous manner to give quality service.
* Planning of all logistical details concerning the delivery of room/ café bar service with the function supervisors to ensure smooth, glitch free customer experience and customer satisfaction
* Organise daily/ weekly routines and delegate tasks within the café bar/ room service teams to ensure operational staff have complete understanding of room bookings and café bar operations to set outstanding service at this level of hospitality.
* Assist running of events to the required standards to contribute towards developing and maintain a successful business
* To assist with compliance of new legislation concerning Food Allergens whereby systems and procedures are implemented to mitigate risks of allergen poisoning, including adequate information on menus and appropriate food labelling where required.
* Assist in coaching members of the teams that demonstrate initiative and commitment in order to build a solid reliable service team
Co-ordinate with Front of House and kitchen staff, before, during and after events to ensure effective communication takes place
What are we looking for?
* Basic IT skills with special emphasis on MS Word, MS Excel and MS Outlook
* Excellent customer service skills
* Outstanding attention to detail
* Ability to stay calm whilst working under pressure and multitask
* Experience of customer contact is essential
* Technical (service standards and product knowledge (food allergens and wines)
* NVQ/ NHC or above in Hospitality/ catering management is desirable
* WSET basic wines and sprits certificate or equivalent is desirable
Company benefits:
* 25 days annual leave + bank holidays
* Shutdown over Christmas period
* Annual £100 allowance towards your wellbeing
* Up to 8% of salary contributed towards a personal pension scheme
* 24hour company support line
* Death in service benefit equivalent to one year’s salary
* Interest free season ticket loan
* Cycle to work scheme
* Big Gym membership saving with GymFlex scheme
* Your rewards discount scheme
More Information
- Address City of Westminster, Greater London
