Customer Care Manager
Job Type : Permanent, Full Time
Salary : £50000 – £55000/annum + Car allowance + Bonus + Benefits
An established and well-respected Developer and Design & Build Contractor specialising in the residential and mixed-use sector is looking to appoint a Customer Care Manager to look after developments in the North Kent and South East London area.
Responsibilities include:
• Carrying out inspections/snagging of properties once built and prior to serving notice to purchasers.
• Carrying out home demonstrations.
• Attending site pre-start meetings.
• Ensuring all service levels and customer satisfaction is maintained.
• Dealing with customer issues via letter, email telephone and face to face.
• Visiting occupied plots to investigate warranty and defect issues.
• Efficiently manager and prioritise customer issues.
• Provide accurate documentation regarding the defects, monitor work schedules and produce job sheets detailing warranty issues, estimating timescales, materials, trades and equipment as well as costs.
• Issuing remedial works to maintenance operatives and contractors.
• Assess and report the performance, standards of completed works by CC team, and the quality of subcontractors.
Knowledge & Experience
• A sound knowledge of build techniques, NHBC standards and regulations.
• Experience of working in the construction or housebuilding industry is essential.
• Experience of using Sitestream and Sharepoint or similar is desirable
More Information
- Address Greater London
