Customer Care Administrator 12 views

Customer Care Administrator

Job Type : Contract, Full Time

Salary :

Job Advert: Customer Care Administrator – Landscaping/Property Factoring Division**
*12-Month Fixed-Term Contract with the Possibility of Permanent Role*
Are you an experienced and enthusiastic Customer Care Administrator looking for an exciting opportunity? Our highly successful client, with a vibrant and growing Landscaping/Property Factoring division, is seeking a talented individual to join their team on a 12 month, fixed-term basis at their Head Office on the outskirts of Edinburgh. This is an excellent chance to work with a company known for its exceptional working conditions and a reputation for excellent within their industry.
**Key Responsibilities:**
As a Customer Care Administrator, you'll play a crucial role in ensuring customer satisfaction and efficient operations. Your responsibilities will include:
– Handling incoming calls and emails professionally and with a friendly attitude.
– Assisting with various tasks, such as client invoicing, debt recovery, direct debits, client sales, contractor and supplier payments.
– Keeping the customer care database up-to-date and accurate.
– Logging, following up, and resolving all customer inquiries promptly, with a commitment to escalation when required.
– Assisting with document mailings and maintaining communication with sub-contractors and colleagues.
– Conducting accounts entry and generating reports.
– Compiling customer care and KPI reports to contribute to the success of the division.
– Undertaking general administration duties as required.
**Qualifications and Skills:**
To be considered for this role, you should possess the following qualifications and skills:
– Previous experience in a customer-facing role.
– Strong administration skills and the ability to work in a well-organized and methodical manner.
– Excellent IT skills, especially in Microsoft Word and Excel.
– Experience working with CPL Property Management software is desirable.
– Exceptional communication skills to engage effectively with customers and colleagues.
**How to Apply:**
This is an exciting opportunity to join a dynamic team in a thriving organization. The office is easily accessible via public transport, and free parking is available on-site.
If you have the relevant skills and experience and wish to apply for this position, please send your CV as soon as possible

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