Job Type : Contract, Full Time
Salary : £8.72 – £9.00/annum
We are looking for a motivated, passionate and enthusiastic Customer Care Specialist to join our client based in the Northumberland area. Supporting the Customer Service Manager, sitting within the Customer Engagement team. This role is initially for a fixed term 3 month basis.
You will play an integral role in our business, working as part of an in-house team who supports and leads our 3rd party customer service provider.
This role is responsible for ensuring first class service is delivered to customers across multiple communication channels.
The position will entail monitoring the customer service team's activity and providingThe key responsibilities of a Customer Service Specialist include, but are not limited to:
Assisting a continuous improvement programme to remove customer friction, by aligning global strategy and delivering consistent customer experiences
Supporting the Customer Service Manager in supervising of a 3rd party contact centre – maintaining strategy to ensure customer service SLAs are delivered successfully; identifying training issues and assisting with the development of training workshops
Acting as a point of contact for agency and internal escalations, ensuring complaints are resolved and any further issues are prevented
Liaising daily with customers to ensure absolute resolution.
Working with the appropriate internal departments to action changes in order to elevate customer pain points.This position is NOT based in a call centre environment and is a great opportunity to develop a career within customer care. Hours are Monday to Friday, (phone number removed)pm.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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- Address Cramlington, Northumberland