Customer Services Assistant
Job Type : Permanent, Full Time
Salary : £20000 – £25000/annum
My client, a leading company based within the Fashion sector, are currently seeking a Customer Service Advisor to join their team on a full time and permanent basis.
Full Job Description:
They represent only the best in class, internationally recognised brands and their reputation has been built on providing a full-service organisation needed for todays fast paced, multi-channel retail environments.
In addition to distribution, licencing increasingly forms an important part of our business and we currently design, manufacture, market and distribute popular items globally.
Are you enthusiastic, friendly and do you possess a hands-on attitude? If so, then my client might just be a company you would love to work with.
Job Function:
You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management.
A key part of this role is to establish & develop excellent product and customer knowledge together with trading requirements that supports their brand values.
Key Responsibilities:
· Building relationships with and speaking to buyers /merchandisers of retail stores
· Dealing with queries from end users regarding the companies after-care service including repair issues, product information, availability of product, stockist location.
· Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
· Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
· General Duties – Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.
Skills Required:
You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.
You will need to have a positive and pro-active attitude to your work, be consciences, willing to assist in all areas and be a team player.
Benefits:
Company pension
Employee discount
Free on-site parking
Schedule:
Full time – Permanent
Monday – Friday: 9.00am – 5.30pm
If this sounds like the role for you, please apply or contact Tom at Interaction Recruitment for more information:
T – (phone number removed)
E – (url removed)
Looking forward to receiving your application
More Information
- Address Elstree
