Applications Administrator
Job Type : Permanent, Full Time
Salary : £20000 – £24000/annum Up to £24,000 OTE
Main Purpose of the Role: To review customer applications and ensure all the details are 100% correct prior to approving the customer’s loan, in line with Mr Lender’s responsible lending policy and FCA requirements. This includes, but is not limited to, reviewing customer documentation, verifying customer’s income, checking customer’s bank details and checking the customer’s monthly outgoings, to ensure they can afford a loan.
Benefits
Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Central Line Train station within one-minute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London.
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives
Main Duties and Responsibilities for Applications Administrator
* To offer a friendly, helpful and professional first point of contact for all customers.
* Determine a customer’s eligibility for a loan, reviewing the customer’s income and expenditure/loan history whilst following the company’s responsible lending procedure.
* Work through applications in a timely manner ensuring all application checks have been carried out accurately and a responsible lending decision is made.
* Following all department guidelines in regard to working, approving and rejecting loan applications.
* Update all customer notes correctly to their account, using professional and factual information only.
* Answering all incoming calls and responding to customer emails where necessary – Being aware of the company and department’s Quality Assurance programme and ensure all communications with customer adhere to the high level that is outlined.
* The agent is expected to be logged into their phone, and have their emails open at all times when they’re at their desk during their shift.
* Work to achieve what’s expected of you, on a daily and monthly basis, at your set level as an individual (funded loans, conversion, default, customer feedback and quality of calls and emails).
* To use all company training, knowledge and available handouts to spot potential signs of Fraud and Money Laundering and flag any signs to the relevant department/individual.
* To engage and participate in all training sessions and apply all learned knowledge to your daily role.
* Being flexible within your skillset/mindset to enable you to support Mr Lender where needed.
* Adhere to the SMCR conduct rules.
Person Specification /Skills/Education and Attributes:
* GCSE grade C or above in English and Maths (or equivalent)
* Familiar with the financial services marketplace or regulated environment- desirable
* Confident telephone manner – Experience in telephone work is desirable
* Strong written, listening and verbal communication at all levels
* Accurate attention to detail
* Ability to manage own workload and meet Company targets
* Work as an effective team member
* Excellent customer service – ability to provide solutions
* Computer literate
* Excellent administrative skills
* You must act with integrity.
* You must act with due care, skill and diligence.
* You must be open and cooperative with the FCA, the PRA and other regulators.
* You must pay due regard to the interests of customers and treat them fairly.
* You must observe proper standards of market conduct
