2nd Line Support Technician
Job Type : Permanent, Full Time
Salary : £28000 – £36000/annum
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working.
The Role:
* Reporting to the Service Delivery Manager
* Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations.
* Single point of contact with the customer
* Maintaining ownership of the original fault
* Providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
* Demonstrating the ability to troubleshoot and resolve complex issues
* Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
* New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works.
Skills:
* Natural aptitude for troubleshooting and problem solving
* Excellent knowledge of Microsoft Windows Server
* Good knowledge of Hyper-V and VMware ESX
* Strong knowledge/experience of troubleshooting networking protocols and technologies
* Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
* Experience in managing Cisco switches and routers.
* Strong time management and self-motivation skills
Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment
More Information
- Address Bexley, Greater London
